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Thread Statistics | Show CCP posts - 30 post(s) |
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CCP Goliath
C C P
C C P Alliance
3065
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Posted - 2016.11.15 13:30:55 -
[1] - Quote
We're looking into biographies and boosters folks
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3065
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Posted - 2016.11.15 13:31:19 -
[2] - Quote
Jeaile wrote:Soooo, my skill queue has rolled back to the last time I logged in.
I have been away for a couple of weeks, the Login screen told me I had completed 9 skills, and what I was training, however when I login, it tells me I am training the skill I was training last time i logged in and all of the skills are back in the queue untrained
This seems to be a pretty crappy issue
Please submit a support ticket for investigation
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3066
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Posted - 2016.11.15 13:35:50 -
[3] - Quote
IMPORTANT BIOGRAPHY PSA
If you try and view your bio in the new character sheet, it will get overwritten as blank. If you haven't already, DO NOT VIEW YOUR BIO IN THE NEW CHARACTER SHEET!!!!!!!! If you don't want to wait for our investigations, you can get your existing bio from https://gate.eveonline.com/Profile/Yournamehere too, as noted by Chribba.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3068
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Posted - 2016.11.15 14:09:08 -
[4] - Quote
NightmareX wrote:CCP Goliath wrote:IMPORTANT BIOGRAPHY PSA If you try and view your bio in the new character sheet, it will get overwritten as blank. If you haven't already, DO NOT VIEW YOUR BIO IN THE NEW CHARACTER SHEET!!!!!!!! If you don't want to wait for our investigations, you can get your existing bio from https://gate.eveonline.com/Profile/Yournamehere too, as noted by Chribba. Oh well, then i'll guess i lost my BIO forever as i didn't read this before opening the 'Biography' ingame?
Not necessarily - please check EVEGate, and if that's overwritten already then you can get it from Singularity and we are still investigating what we can do.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3068
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Posted - 2016.11.15 15:13:57 -
[5] - Quote
u3pog wrote:I am trying to create a brand new account, but I do not see such option, all I see is "Log in" for existing accounts and "forgot password", and Alpha Free, but the box is grey and inactive. https://secure.eveonline.com/buy/
https://secure.eveonline.com/signup/ is the link you want
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3069
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Posted - 2016.11.16 12:32:31 -
[6] - Quote
Hulk Miner wrote:Moac Tor wrote:Nerath Naaris wrote:Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left).
Anyone else with that problem?[ I've lost over a month of skill training on two alts which had the dual character training active on. It seems the skills were lost from the last time the skill queue was updated. As I hadn't logged onto these accounts for a while I've lost a good chunk of skill (over a month on one of the characters). Support ticket has been logged. check your other skills as the skillpoints seem to have jumped onto another completed skill. I have 548k skill points on a 256k skill on one character.
Which skill? Did you submit a bug report? Would love to see a screenshot of what your UI is telling you so we can compare it with the server records.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3069
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Posted - 2016.11.16 12:42:44 -
[7] - Quote
Larry Sheppard wrote:Blood Raider Advanced Cerebral Accelerator
Right before patch i activated 2x of those on 2 chars.
After the patch none of them worked anymore. the same happend to all other ppl using those Accelerators
CCP Lebowsky & other CCP members said they will make a script that adds/reactivates those Boosters.
Today i logged on and nothing changed. Big update to download but nothing in hangar no Redeem Items.
So i asked in Help channel and everyone including ISD Arooga seemd to forgot about this thing.
My question is:
Do we get those 2 items worth right now on market around 160millions isk Reimbursed/Reactivated or does every single customer need to submit a ticket?
Nobody forgot anything, it just takes some time to prepare such a script and test it.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3074
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Posted - 2016.11.17 12:15:08 -
[8] - Quote
Hulk Miner wrote:CCP Goliath wrote:Hulk Miner wrote:Moac Tor wrote:Nerath Naaris wrote:Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left).
Anyone else with that problem?[ I've lost over a month of skill training on two alts which had the dual character training active on. It seems the skills were lost from the last time the skill queue was updated. As I hadn't logged onto these accounts for a while I've lost a good chunk of skill (over a month on one of the characters). Support ticket has been logged. check your other skills as the skillpoints seem to have jumped onto another completed skill. I have 548k skill points on a 256k skill on one character. Which skill? Did you submit a bug report? Would love to see a screenshot of what your UI is telling you so we can compare it with the server records. Yes I submitted bug reports for characters affected. The skill was Small Energy Turret lvl 5 which has 548,431 skill points of 256,000 assigned to it - Char name = Corsomini
Could you EVEMail me the EBR number of the bug report? Can't find it searching character or user.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3074
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Posted - 2016.11.17 19:14:11 -
[9] - Quote
Lifelongnoob's Brother wrote:I cannot seem to get the research lab on a citadel to work
load blueprint, choose me option, go to choose facility and get an endless searching icon spinning
Can you please submit a bug report from the client with the F12 help menu, while this issue is occurring?
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3074
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Posted - 2016.11.19 11:42:37 -
[10] - Quote
Sul Glass wrote:Sul Glass wrote:Sul Glass wrote:Bug.
Minor Blood Annex.
2nd room. Cathedral. Does not appear on overview. can not manually target.
Therefore can not complete this complex.
Thank you for looking at this.
Sul.
Fixed . Thank you. Sul And Now : Same issue in Blood Annex. 2nd room. EM Fields, Do not appear on overview. can not manually target. Therefore can not complete this complex Sul.
You need to add the object type to your overview, or target with RMB. If this isn't working for you, try Show All Brackets and selecting the bracket. if that still doesn't work please submit a bug report from within client immediately following reproduction of the bug.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3074
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Posted - 2016.11.19 11:44:53 -
[11] - Quote
Macros ConDoin wrote:Just put a Standup Research Lab I module and a Standup M-Set Blueprint Copy Accelerator rig into my Astrahus. The module is online, deducted the fuel for the online process and yet in station services Industry shows as DISABLED so cannot use. Checked my lists and profile and have done everything possible but they can't be 'enabled'. Anyone else having a similar issue?
Can you check this out please CCP or tell me I am missing something?
Cheers
Bug report please! From within client, after trying to open your industry window.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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CCP Goliath
C C P
C C P Alliance
3074
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Posted - 2016.11.19 14:30:30 -
[12] - Quote
Falck Longbottom wrote:CCP Goliath
Thanks for responding to small ingame issues...
any chance you could answer some of the questions about the all your costumers that cant get into there accounts
As Lebowski mentions earlier in the thread, it is simply outside of our sphere of expertise to comment on, sorry.
CCP Lebowski wrote:I can't speak for everyone of course, but generally we can't/don't comment on issues that we have no connection to or ability to assist with. I understand that this can be incredibly frustrating but as the members of game development cannot help with the Support tickets or login issues, we will be understandably (I hope) focus on helping with those issue that fall within our influence.
I can say that our Customer Support department are working through your tickets as fast as they possibly can, calling in all favours and pulling out all the stops to get everyone back into New Eden but there's a lot of tickets to work through. Thank you for all your continued patience.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
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